FAQ

Where is the image after I capture?

• If you choose Copy, the image is on the clipboard. Paste it into WeChat, QQ, a document, or another app.
• If you choose Save, the file goes to the local folder you chose. You can change the default folder in Settings.

Why does the shortcut do nothing?

Check these in order:

1. The app is running (the tray icon is visible).
2. The shortcut conflicts with another app. Change it in Settings → Shortcuts.
3. Another app is running as administrator and occupying the full screen, so the global shortcut is intercepted.
4. Restart the client and try again.

The scrolling capture is incomplete

• Keep the scrolling area steady. Do not switch windows in the middle.
• On pages that load as you scroll, scroll a little slower and wait for the content.
• If the page has a fixed header or footer, adjust the selection and try again.

The recording has no sound

Check:

1. The system and the app are allowed to record system audio or the microphone (whichever the current version supports).
2. Windows privacy settings allow the app to use the microphone.
3. The output device and the default recording device are correct.

Is the data uploaded?

Captures and recordings are processed on this PC by default. Sign-in, membership, and similar account tasks do talk to the server. See the Privacy Policy.

How do I report a problem?

• Website: feedback
• Email: auth@qwrj.com

Please include the Windows version, the app version, the steps to reproduce, and a screenshot or recording.